These terms explain how Smoothly Operating Nursery works with you, what you can expect, and what we each agree to. Please read them before booking a call or buying a service. By making an enquiry, booking a consultation or buying a service, you agree to these terms.
The most important point: Smoothly Operating Nursery provides practical operational support, templates and improvement planning only. It is not legal, HR, employment, safeguarding, financial or Ofsted advice, and it does not replace your own professional advisers. You remain fully responsible for decisions, compliance and outcomes in your setting.
1. Who we are
These terms are between you ("you", "the client", "your setting") and Smoothly Operating Nursery, a sole trader business run by Marzena Monit ("we", "us", "our"). You can reach us at hello@smoothlyoperatingnursery.com.
Our services are provided to business customers — nurseries and the people who run them (limited companies, sole traders, partnerships and other organisations) acting in the course of their trade or profession. By engaging us, you confirm you are entering into this contract for business purposes and not as a consumer. This means consumer-only protections, including the statutory 14-day "cooling-off" cancellation right, do not apply.
2. Our services
Depending on what you choose, we may provide:
- Templates and cheatsheets — ready-to-use operational resources
- A free 20-minute consultation — a short call to understand your situation and suggest a next step
- A remote nursery operations health check — a focused remote review with a short written summary
- A 1-day nursery visit and improvement plan — an in-person operational review with a written plan
Exactly what is included, and any timescales, will be agreed with you before paid work begins. We will do our work with reasonable care and skill.
3. What our service is — and is not
Our service is advisory and practical. It is designed to help you improve everyday systems, routines and organisation.
Our service is not, and must not be relied on as:
- Legal, employment or HR advice
- Safeguarding or child protection advice or a safeguarding audit
- Financial, tax or accounting advice
- Regulated Ofsted consultancy, inspection or a guarantee of any inspection result
- Health and safety certification or a statutory compliance check
For any of these, you should take advice from a suitably qualified professional. Recommendations we make are suggestions for you to consider — you decide whether and how to act on them.
4. No guarantee of outcomes
We cannot and do not guarantee any particular result, including any Ofsted grade or inspection outcome, occupancy level, financial result or staffing outcome. Any examples or opinions we share are for general guidance only. Results depend on many factors within your control, not ours.
5. Your responsibilities
To get the best from our work, and to keep everyone safe, you agree to:
- Give us accurate, up-to-date information about your setting
- Make your own decisions about whether and how to put suggestions into practice
- Remain responsible for all statutory, safeguarding, HR, employment, health and safety and Ofsted duties in your setting
- Obtain your own legal, HR, safeguarding or financial advice where needed
- Not share with us personal data about identifiable children, families or individual staff unless genuinely necessary, and only in line with your own data protection duties
- Provide safe, lawful access and cooperation during any in-person visit
You are responsible for implementation in your setting. We are not responsible for how, or whether, our suggestions are carried out.
6. Bookings, prices and payment
Prices are as quoted to you or shown on our website at the time of booking, and may change from time to time. Unless stated otherwise:
- The 1-day nursery visit and improvement plan is £1,000. Reasonable travel and any agreed expenses are charged in addition and will be agreed in advance.
- Template pricing is available on request while the toolkit is being finalised.
- The free consultation is provided at no charge and places you under no obligation to buy.
Payment is due as agreed when you book — this may include a deposit or full payment in advance. Paid work or a booked date is confirmed once payment (or the agreed deposit) is received. Payments may be handled by a third-party provider such as Stripe. We may charge interest on late payments as allowed by law.
7. Cancellations, rescheduling and refunds
Bookings and visits
If you need to cancel or move a booked call, remote review or visit, please give us as much notice as possible. Unless we agree otherwise in writing:
- You may reschedule a booked visit or review with at least 7 days' notice at no extra charge.
- Cancellations with less than 7 days' notice, or a missed appointment, may mean any deposit is not refunded, to cover time set aside and costs incurred.
- Where we have already carried out work, that portion of the fee remains payable.
Digital templates
Because templates are digital products delivered to you immediately, once you have downloaded or received them they are generally non-refundable, except where the law gives you a right to a refund (for example if a product is faulty or not as described).
Business customers
Because our services are provided to business customers (see section 1), the statutory 14-day "cooling-off" cancellation right that applies to consumers does not apply to your booking. The cancellation and rescheduling terms above are the terms that apply. This does not affect any liability that cannot be excluded by law (see section 10).
8. Templates and intellectual property
We own (or are licensed to use) all templates, cheatsheets, written plans and other materials we create or provide. When you buy or receive them, you get a licence to use them within your own nursery setting.
Unless we agree in writing, you must not resell, publish, share publicly, sub-license or distribute our materials to other settings or organisations, or present them as your own product. You may adapt templates for internal use in your own setting.
9. Confidentiality
We will treat information you share about your setting as confidential and use it only to provide our services, except where we are required to disclose it by law or where you have made it public. We ask that you treat our methods, templates and written materials as confidential to us in the same way.
10. Our liability to you
We take our work seriously and carry it out with reasonable care and skill. However, because we provide advisory support and you remain in control of decisions in your setting, the following limits apply so far as the law allows:
- We are not liable for any decision you make, or fail to make, or for how you implement (or do not implement) our suggestions.
- We are not liable for indirect or consequential losses, or for loss of profit, income, goodwill, occupancy, business or anticipated savings.
- We are not liable for any regulatory, Ofsted, safeguarding, HR, employment or legal outcome, which remain your responsibility.
- Our total liability to you for any claim connected with our services is limited to the total fees you have paid us for the specific service giving rise to the claim.
Nothing in these terms limits or excludes our liability where it would be unlawful to do so — for example, for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot legally be limited or excluded. Your statutory rights as a consumer are not affected.
11. If something goes wrong
If you are ever unhappy with our service, please tell us as soon as possible at hello@smoothlyoperatingnursery.com. We will always try to put things right quickly and fairly.
12. Events outside our control
We are not responsible for delays or failure to perform caused by events beyond our reasonable control (for example illness, transport disruption, severe weather, utility or technology failures, or your setting being unavailable). If this happens, we will contact you to agree a new date or, where appropriate, a fair refund of amounts paid for work not yet done.
13. Data protection
We handle personal data in line with our Privacy Policy and UK data protection law. Please read it alongside these terms.
14. Changes to these terms
We may update these terms from time to time. The version that applies to your booking is the one published (or provided to you) when you make that booking. We will update the "last updated" date above when we make changes.
15. Governing law
These terms are governed by the laws of England and Wales, and any disputes will be dealt with by the courts of England and Wales. If you live in Scotland or Northern Ireland, you may instead be able to bring proceedings in your local courts.
16. Contact
Smoothly Operating Nursery
Email: hello@smoothlyoperatingnursery.com
Note for the site owner (remove before publishing): These terms are written for business customers (B2B). Add your business address and confirm your prices and cancellation windows. If you later sell templates to individual consumers buying for personal use, add consumer-specific wording (prescribed pre-contract information and a 14-day cancellation right). Consider having these terms reviewed by a solicitor before you rely on them.